Our experts' insights
Our specialists share their expertise and advice for the hospitality's industry
7 Pins
·2y
Experts' insights | Is it important to have online customer reviews?
“Yes online customer reviews are very important!. Nowadays, digital word of mouth is constantly gaining notoriety thanks to online customer reviews. A review represents a positive or negative testimonial that summarizes how the guest’s stay went, if she/he is satisfied with the welcome, the services offered, the room and so on. These can help a hotel build its e-reputation, encourage travelers to book a stay, and improve the guest experience.”
Experts' insights | Prioritize guest experience through automation
“The guest experience evolves with the rise of new technologies, especially in the hotel industry. Indeed, equipping your property with a hotel PMS helps automating repetitive tasks in order to optimize your staff’s working time and collecting a lot of relevant information about your guests. To do so, your employees will be more available to answer your guests’ requests, to personalize their stay and to ensure that they will comeback [...]”
Experts' insights | The advantages of using self-serve kiosks in the hotel industry
“Self-serve kiosks offer many benefits to hoteliers as well as their guests. Indeed, kiosks help offering a modern and contactless experience to your guests. Whether it is for a check-in, a check-out or even a walk-in, they will no longer have to wait at your hotel’s reception! [...] ”
Experts' insights | How to maximize the potential of your Property Management Software
“Although your hotel PMS is at the heart of your operations, it’s not used to its fullest potential. First, you can complete your training with your supplier in order to strengthen your knowledge and use your software more effectively.”
Experts' insights | What is the ADR and how to increase it?
“The ADR (Average Daily Rate) allows to measure the average income per paid occupied room. This performance indicator can be calculated by your Property Management Software using data collected and can be optimized by adjusting your rates and offering a personalized and memorable experience to your guests.”
