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My husband and I often talk about how bad customer service has gotten just about everywhere. From not being able to get a real person on the phone to having a salesperson tell you "it's not my department". We usually just turn and give each other a knowing look as a salesman tries to answer our questions by reading the very box we just got finished reading! Have you ever had an experience like this? Just at the moment when everything seems to be going wrong and you feel so lost and helpless…
